Shipping Information

Our shipping methods include ground, 2-day, and overnight (including Saturday delivery). If you have a specific deadline, please let us know and we will provide rush shipping options with your quote.

How much is shipping?

Shipping varies based on weight and destination. Shipping costs will be included in your quote (please include your ‘ship to’ zip code. Our standard shipping method is ground shipping. If you need faster than ground shipping, such as 2-day or overnight, please let us know and we will include rush shipping option prices.

Where do you ship to?

We ship to addresses in the US and Canada.

FAQ

How do I place an order?

Simply click on the Get a Quote link. Provide the details of your label needs and a team member will promptly contact you with pricing and product information. We pride ourselves on fast turnaround – we will respond to your request quickly and courteously.

I received a quote. How do I convert my quote into an order?

Either reply to the emailed quote you received (be sure to include your quote number) or call us and let us know you want to convert your quote into an order. We will then set up payment information and get your order into production.

Will I receive a proof?

Digital (emailed) proofs are free and required for all orders. In some instances we may require a press proof (hard copy) overnight mailed to you for approval. If we do not require a press proof but you would still like a hard copy proof mailed to you, you may request one for $100.00.

Are there any hidden charges?

The pricing we provide includes everything. You won’t be surprised by any hidden fees such as overruns, screen charges, set-up fees, etc.

What payment methods do you accept?

Mastercard, Visa, American Express, Discover, Paypal, or check. In some instances purchase orders may be accepted. (Please call for information regarding purchase order approval.)

Is there sales tax?

If your order is shipping to New York State, your order will be subject to 8.75% sales tax (unless you provide the appropriate tax exemption / resale forms. Note: The following states must provide resale numbers for state tax exemption: Tennessee, Wisconsin, Rhode Island, North Dakota, Alaska, Mississippi, Massachusetts, Maryland, Maine, Hawaii, Pennsylvania, and Washington, DC).

How long will it take to receive my order?

We provide the highest quality custom labels with the fastest possible turnaround. In general, our orders print and ship within the time frames below. Times will vary based upon your product label specifications such as quantity, number of ink colors, etc.

1000 labels – 10,000 labels : 3-5 business days (estimated)
10,000 labels – 50,000 labels : 5-7 business days (estimated)
50,000 labels – 250,000 labels : 5-10 business days (estimated)
250,000 labels – 1,000,000 labels : 7-13 business days (estimated)
1,000,000 labels : please call for turnaround time (estimated)

If you have a specific deadline you need to meet, please let us know – we will provide a more precise turnaround time as well as any rush options available.

Can I place a rush order?

Even though our standard turnaround time is very quick, we understand that you may need an even faster turnaround time. A rush option may be available, depending on the product(s) you are ordering and at what capacity our presses are running. Please contact us to discuss cost and availability.